/ Status page

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 19:30 CET
Investigating - We are currently investigating this issue.
Nov 30, 19:25 CET
OpenStack 2 & NextVPS Operational
Horizon Dashboard Operational
NextVPS Dashboard Operational
Availabillity Zone AMS-EQ1 Operational
Availabillity Zone AMS-EQ3 Operational
Availabillity Zone AMS-EU4 Operational
API Services Operational
Openstack 1 interconnect Operational
OpenStack connect Operational
OpenStack 1 Operational
Skyline Dashboard Operational
Availabillity Zone NL1 Operational
Availabillity Zone NL2 Operational
API Services Operational
ObjectStore Service Operational
Classic VPS Operational
Classic Interface Operational
Zone NL1 Operational
Zone NL2 Operational
Zone NL3 Operational
Network infrastructure Operational
Network Operational
DNS ? Operational
OpenStack Connect ? Operational
Backup services Operational
Organization Operational
Website ? Operational
Telephone Operational
E-mail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 30, 2020

Unresolved incident: Degraded network performance due to a DDoS.

Nov 29, 2020
Resolved - This incident has been resolved.
Nov 29, 16:50 CET
Monitoring - Klantenimpact is inmiddels verholpen, mocht u nog steeds problemen ervaren kunt u contact opnemen met de support door te mailen naar:
Support@CloudVPS.com .

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Customer impact has now been resolved, if you still experience problems you can contact support by emailing:
Support@CloudVPS.com
Nov 29, 13:38 CET
Investigating - We hebben de verstoring nog in onderzoek en blijven u op de hoogte houden van de voortgang.

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We are continuing to investigate this issue and will keep you informed about the progress.
Nov 29, 13:05 CET
Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - Zojuist hebben wij een verstoring ervaren op een node.
Instances op deze node hebben een failover gehad naar een andere node binnen het cluster.
Mocht u onverhoopt nog problemen ervaren, dan kunt u contact met ons opnemen voor verdere assistentie.

Ons excuus voor het ongemak.

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We have just experienced a disruption on a node.
Instances on this node have failed over to another node within the cluster.
In the unlikely event that you still experience problems, please contact us for further assistance.

Our apologies for the inconvenience.
Nov 25, 08:26 CET
Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 02:55 CET
Monitoring - Ons team heeft de verstoring opgelost en zal het de komende uren blijven monitoren.
Mocht u onverhoopt toch nog problemen ervaren, dan kunt u contact met ons opnemen voor verdere assistentie. Nogmaals onze excuses voor de eventueel veroorzaakte overlast.

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Our team has resolved the issue and will keep monitoring the situation for the next couple of hours.
If you continue to experience any problems, please contact us for further assistance. We apologize for any inconvenience caused.
Nov 20, 02:26 CET
Update - Wij werken nog steeds aan een oplossing en zullen u op de hoogte blijven houden van de voortgang.

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We are still working on a fix and will keep you informed on the progress.
Nov 20, 02:12 CET
Identified - Ons team heeft de oorzaak van de verstoring gevonden en werkt momenteel aan een oplossing.
Wij houden u op de hoogte van de voortgang.

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Our team has identified the cause of this issue and is working on a fix.
We will keep you posted on the progress.
Nov 20, 01:25 CET
Investigating - Op dit moment ervaren wij een verstoring met een service.
Als gevolg hiervan kan het zijn dat de dienst beperkt beschikbaar is.

Ons team onderzoekt momenteel de oorzaak van deze verstoring.

Wij zullen u op de hoogte houden van de voortgang. Onze excuses voor het eventuele ongemak.

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We are currently experiencing technical difficulties with a service.
These difficulties could have effect on the availability of the service.

Our team is working to identify the cause of this issue.

We apologize for any inconvenience and will keep you updated as soon as more information is available.
Nov 20, 00:51 CET
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 19:00 CET
Update - the data synchronization of data is progressing as planned and we are around currently about 50%. we expect the synchronization to finish before midnight.
Nov 19, 17:01 CET
Verifying - all storage servers are connected and back into production. the servers have started syncing the data that has been changed during transport.
Nov 19, 13:40 CET
Update - All hardware has safely arrived on the destination datacenter and we have started the racking procedure. this will take some time and we expect an update within 2 hours.
Nov 19, 11:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:30 CET
Update - the first half of hardware was succesfully moved last tuesday, today the second half is moved. all hardware is currently being de-racked.
Nov 19, 10:26 CET
Scheduled - Binnen enkele weken zullen wij afscheid nemen van een van de door ons gebruikte datacenters, Equinix AM1.
Met dit bericht willen wij u informeren over de gevolgen voor u.

Dit schrijven omvat de volgende items:
1. Wat verandert er?
2. Wat betekent dit voor u?
3. Meer informatie

1. Wat verandert er?
Wij zijn bezig met het uitfaseren van het door ons gebruikte Equinix AM1 datacenter.
Concreet betekent dit dat wij de objectstore op 17, 19, 20 en 21 November 2020 zullen verhuizen van datacenter Equinix AM1 naar datacenter NorthC Amsterdam.

2. Wat betekent dit voor u?

De data in de objectstore omgeving is redundant opgeslagen over de 2 datacenters Equinix AM1 en euNetworks. De hardware zal gefaseerd verhuisd worden. De objectstore zal beschikbaar blijven tijdens de verhuizing. Na de verhuizing zal de omgeving automatisch de gewijzigde data bijwerken. dit proces zal op de achtergrond door blijven lopen.

De werkzaamheden zullen starten om 08:00 en afgerond zijn rond 18:00.

3. Meer informatie
Mocht u na het lezen van dit schrijven nog vragen hebben dan kunt u contact opnemen met onze engineers via support@cloudvps.com

Met vriendelijke groeten,
CloudVPS Operations

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Within a few weeks we will be saying goodbye to one of the datacenters we use, Equinix AM1.
With this message we would like to inform you about the consequences for you.

This writing includes the following items:
1. What is changing?
2. What does this mean for you?
3. More information

1. What is changing?
We are currently phasing out the Equinix AM1 datacenter we use.
In concrete terms, this means we will move the objectstore hardware to datacentre NorthC Amsterdam in November on the 17th, the 19th, the 20th and the 21st.

2. What does this mean for you?

The data in the objectstore environment is stored redundantly over the 2 datacenters Equinix AM1 and euNetworks. The hardware will be moved in phases and the objectstore will remain reachable during the move. After the move, the environment will synchronise all changed that were made to objects during the move. The process to do so will be a background process.

We will start the work at 08:00 CET and will be finished at 18:00 CET.

3. More information
If you have any questions after reading this letter, please contact our engineers at support@cloudvps.com

With best regards,
CloudVPS Operations
Nov 19, 10:17 CET
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.